Using Teams On Remote Desktop
Stay productive while working remotely Teams across the globe are moving to remote work. Microsoft aims to keep teams connected while they work apart by making Microsoft Teams available to as many people as possible. Teams allows you to chat, meet, call, learn, and collaborate all in one place.
We use Microsoft Remote Desktop Connection ver. 10.0.18362 to connect to our desktop pcs running on windows 10 1909. When we run Teams from the remote computer, it will not find the built-in webcam from any laptop. It will, however, work if the local computer uses an external usb webcam. Now you will be able to use Skype for business, VLC, and any remote conference meeting software on your remote desktop. TSWebCam is basically a plug-and-play solution, and with the new reworked interface, you can fine-tune the TSWebCam to suit your needs accordingly. Teams across the globe are moving to remote work. Microsoft aims to keep teams connected while they work apart by making Microsoft Teams available to as many people as possible. Teams allows you to chat, meet, call, learn, and collaborate all in one place. Sign up and start using Teams for free today, plus read on for tips for working from home. We're using Teams for chat and video meetings, but would like to use the screen sharing and remote control for troubleshooting and suppport requests. However, Windows does not pass UAC prompts through the Teams screen sharing.
-->Does your organization want to use Microsoft Teams to support your users who work remotely or from home? Use the guidance in this article to get up and running quickly.
If you're a small or medium-sized business, don't miss Empower your small business with remote work.
IT admin guidance
Make sure everyone has access to Teams with a paid subscription that includes Teams. As an option, eligible organizations can use the Free version of Teams, or employees can activate the Teams Exploratory experience.
If you already have a subscription that includes Teams, turn it on for everyone.
Understand how to get your organization started with Meetings and live events in Teams.
For more, read Additional resources for supporting remote workers below.
End-user communications
Ready to roll out Teams to your users? Get the Customer Success Kit, which contains these great email templates:
Use the Announcement Email to tell users that Teams is available for them.
Send Countdown - Your First Day in Teams Email to help users feel productive quickly.
A few days later, send the Tips and Tricks Email to help your users get the most out of Teams.
End-user guidance
Share these assets and videos with your end users to help them get started quickly:
Watch the Welcome video to get an overview of Teams.
Download the Quick Start Guide to learn the Teams basics.
Watch a series of short Quick Start videos for a walkthrough of Teams.
Watch the Meetings videos to learn how to use meetings in Teams.
Additional resources for supporting remote workers
Read the FAQ: Support your remote workforce, which we're updating regularly.
Use Advisor for Teams to help you roll out Teams. Advisor for Teams (in the Teams admin center) walks you through your Teams deployment.
Read our recent blog posts:
Teams for Education
If you work in education and want to set up teachers, students, and administrators on Teams, use Office 365 A1. This free version of Office 365 is available to all educational institutions. Sign up at Get Office 365 free for your entire school.
Don't miss Get started with Teams for remote learning.
Make sure your employees have adequate internet access and bandwidth for Teams. Use the guidance in Prepare your organization's network for Teams to learn how to ensure adequate bandwidth.
Limited bandwidth can affect audio quality in Teams meetings. To ensure the best meeting experience under low-bandwidth conditions, encourage users to limit video and use PSTN for calls and meeting audio.
Read this timely blog (March 6, 2020), How to quickly optimize Microsoft 365 or Office 365 traffic for remote staff & reduce the load on your infrastructure.
March 26, 2020 blog: Running on VPN: How Microsoft is keeping its remote workforce connected
If you're in China, check out Microsoft 365 or Office 365 global tenant performance optimization for China users.
If you need help with troubleshooting or with fixing problems with call or meeting quality, then follow the guidance in Known issue - China: Dialing into Skype for Business/Teams conference IDs at the bottom of this article.
Security when everyone's working from home
Microsoft Security blog (March 26, 2020): Alternative ways for security professionals and IT to achieve modern security controls in today's unique remote work scenarios
Security and Teams goes into all the technical details of Teams security, as part of Microsoft 365 enterprise-grade security best practices and procedures.
Share a link to Teams video training to help your employees get the most out of Teams.
Go deeper: Learn more about rolling out Teams.
As a mid-sized organization (500-5000 users), start your Teams journey with live, interactive workshops.
Join one of our online classes to see Teams in action and get your questions answered.
Share in-depth training videos with users who want to learn more.
Read How to roll out Teams to learn how to get ready for and manage Teams.
Read our new content about working remotely and share it with your users:
Microsoft blog (March 10, 2020): Staying productive while working remotely with Teams
Teams blog (February 28, 2020): Four tips for working from home with Microsoft Teams
Satya Nadella and Teams Product Marketing Manager Aya Tange video about using Teams to work remotely (March 20, 2020)
Encourage everyone to install and use the mobile app: iOS or Android.
Note
If you're in China, go here to Get Teams for Android in China.
Use Teams to stay in touch with your employees:
Org-wide teams and Company Communicator app template.
Send out information about your org's work-from-home and health and safety policies.
Use Live events for company-wide meetings and outreach. If your meeting reaches the Limits and specifications of a Teams regular meeting, then make it a live event. Turn on live captions for meetings and live events. Turn on subtitles in live events. These features increase inclusivity, productivity, and comprehension.
Staff up your helpdesk to deal with user inquiries.
If you're new to the Teams admin role, check out Admin training for Teams.
Make sure your users have the devices they need to be seen and heard clearly. Check out Teams-certified devices for personal and shared spaces.
Known issue - China: Dialing into Skype for Business or Teams conference IDs
The following is a summary of a Feb 7, 2020 Message center post (MC203397):
Microsoft understands that some users in the China region are experiencing issues dialing into Skype for Business or Teams conference IDs. In most cases, these problems are external to systems under our control. Often, the issue is with local mobile and telephony carriers.
We recommend the following if you're having audio conferencing problems:
- Ask the caller or meeting organizer to call your PSTN or mobile number.
- Join the call or meeting from the desktop or mobile clients, using VoIP.
If you need to log a support ticket, include the following items:
- Exact time of call
- Conference bridge number dialed
- Caller phone network
- Caller phone number
Important
Media optimization for Teams is supported for Microsoft 365 Government (GCC) and GCC-High environments. Media optimization for Teams is not supported for Microsoft 365 DoD.
Note
Media optimization for Microsoft Teams is only available for the Windows Desktop client on Windows 10 machines. Media optimizations require Windows Desktop client version 1.2.1026.0 or later.
Microsoft Teams on Windows Virtual Desktop supports chat and collaboration. With media optimizations, it also supports calling and meeting functionality. To learn more about how to use Microsoft Teams in Virtual Desktop Infrastructure (VDI) environments, see Teams for Virtualized Desktop Infrastructure.
With media optimization for Microsoft Teams, the Windows Desktop client handles audio and video locally for Teams calls and meetings. You can still use Microsoft Teams on Windows Virtual Desktop with other clients without optimized calling and meetings. Teams chat and collaboration features are supported on all platforms. To redirect local devices in your remote session, check out Customize Remote Desktop Protocol properties for a host pool.
Prerequisites
Before you can use Microsoft Teams on Windows Virtual Desktop, you'll need to do these things:
- Prepare your network for Microsoft Teams.
- Install the Windows Desktop client on a Windows 10 or Windows 10 IoT Enterprise device that meets the Microsoft Teams hardware requirements for Teams on a Windows PC.
- Connect to a Windows 10 Multi-session or Windows 10 Enterprise virtual machine (VM).
Install the Teams desktop app
This section will show you how to install the Teams desktop app on your Windows 10 Multi-session or Windows 10 Enterprise VM image. To learn more, check out Install or update the Teams desktop app on VDI.
Prepare your image for Teams
To enable media optimization for Teams, set the following registry key on the host:
From the start menu, run RegEdit as an administrator. Navigate to HKEY_LOCAL_MACHINESOFTWAREMicrosoftTeams. Create the Teams key if it doesn't already exist.
Create the following value for the Teams key:
| Name | Type | Data/Value |
|---|---|---|
| IsWVDEnvironment | DWORD | 1 |
Install the Teams WebSocket Service
Install the latest Remote Desktop WebRTC Redirector Service on your VM image. If you encounter an installation error, install the latest Microsoft Visual C++ Redistributable and try again.
Latest WebSocket Service versions
The following table lists the latest versions of the WebSocket Service:
| Version | Release date |
|---|---|
| 1.0.2006.11001 | 07/28/2020 |
| 0.11.0 | 05/29/2020 |
Updates for version 1.0.2006.11001
- Fixed an issue where minimizing the Teams app during a call or meeting caused incoming video to drop.
- Added support for selecting one monitor to share in multi-monitor desktop sessions.
Install Microsoft Teams
You can deploy the Teams desktop app using a per-machine or per-user installation. To install Microsoft Teams in your Windows Virtual Desktop environment:
Download the Teams MSI package that matches your environment. We recommend using the 64-bit installer on a 64-bit operating system.
Important
The latest update of the Teams Desktop client version 1.3.00.21759 fixed an issue where Teams showed UTC time zone in chat, channels, and calendar. The new version of the client will show the remote session time zone.
Run one of the following commands to install the MSI to the host VM:
Per-user installation
This process is the default installation, which installs Teams to the %AppData% user folder. Teams won't work properly with per-user installation on a non-persistent setup.
Per-machine installation
This installs Teams to the Program Files (x86) folder on a 32-bit operating system and to the Program Files folder on a 64-bit operating system. At this point, the golden image setup is complete. Installing Teams per-machine is required for non-persistent setups.
There are two flags that may be set when installing teams, ALLUSER=1 and ALLUSERS=1. It is important to understand the difference between these parameters. The ALLUSER=1 parameter is used only in VDI environments to specify a per-machine installation. The ALLUSERS=1 parameter can be used in non-VDI and VDI environments. When you set this parameter, Teams Machine-Wide Installer appears in Program and Features in Control Panel as well as Apps & features in Windows Settings. All users with admin credentials on the machine can uninstall Teams.
Note
Users and admins can't disable automatic launch for Teams during sign-in at this time.
To uninstall the MSI from the host VM, run this command:
This uninstalls Teams from the Program Files (x86) folder or Program Files folder, depending on the operating system environment.
Note
When you install Teams with the MSI setting ALLUSER=1, automatic updates will be disabled. We recommend you make sure to update Teams at least once a month. To learn more about deploying the Teams desktop app, check out Deploy the Teams desktop app to the VM.
Verify media optimizations loaded
After installing the WebSocket Service and the Teams desktop app, follow these steps to verify that Teams media optimizations loaded:
Quit and restart the Teams application.
Select your user profile image, then select About.
Select Version.
If media optimizations loaded, the banner will show you Windows Virtual Desktop Media optimized. If the banner shows you Windows Virtual Desktop Media not connected, quit the Teams app and try again.
Select your user profile image, then select Settings.
If media optimizations loaded, the audio devices and cameras available locally will be enumerated in the device menu. If the menu shows Remote audio, quit the Teams app and try again. If the devices still don't appear in the menu, check the Privacy settings on your local PC. Ensure the under Settings > Privacy > App permissions the setting Allow apps to access your microphone is toggled On. Disconnect from the remote session, then reconnect and check the audio and video devices again. To join calls and meetings with video, you must also grant permission for apps to access your camera.
If optimizations do not load, uninstall then reinstall Teams and check again.
Known issues and limitations
Using Teams in a virtualized environment is different from using Teams in a non-virtualized environment. For more information about the limitations of Teams in virtualized environments, check out Teams for Virtualized Desktop Infrastructure.
Client deployment, installation, and setup
- With per-machine installation, Teams on VDI isn't automatically updated the same way non-VDI Teams clients are. To update the client, you'll need to update the VM image by installing a new MSI.
- Media optimization for Teams is only supported for the Windows Desktop client on machines running Windows 10.
- Use of explicit HTTP proxies defined on an endpoint is not supported.
Calls and meetings
- The Teams desktop client in Windows Virtual Desktop environments doesn't support creating live events, but you can join live events. For now, we recommend you create live events from the Teams web client in your remote session instead.
- Calls or meetings don't currently support application sharing. Desktop sessions support desktop sharing.
- Give control and take control aren't currently supported.
- Teams on Windows Virtual Desktop only supports one incoming video input at a time. This means that whenever someone tries to share their screen, their screen will appear instead of the meeting leader's screen.
- Due to WebRTC limitations, incoming and outgoing video stream resolution is limited to 720p.
- The Teams app doesn't support HID buttons or LED controls with other devices.
- New Meeting Experience (NME) is not currently supported in VDI environments.
For Teams known issues that aren't related to virtualized environments, see Support Teams in your organization.
Collect Teams logs
See More Results
If you encounter issues with the Teams desktop app in your Windows Virtual Desktop environment, collect client logs under %appdata%MicrosoftTeamslogs.txt on the host VM.
If you encounter issues with calls and meetings, collect Teams Web client logs with the key combination Ctrl + Alt + Shift + 1. Logs will be written to %userprofile%DownloadsMSTeams Diagnostics Log DATE_TIME.txt on the host VM.
Contact Microsoft Teams support
To contact Microsoft Teams support, go to the Microsoft 365 admin center.
Customize Remote Desktop Protocol properties for a host pool
Using Teams Over Remote Desktop
Customizing a host pool's Remote Desktop Protocol (RDP) properties, such as multi-monitor experience or enabling microphone and audio redirection, lets you deliver an optimal experience for your users based on their needs.
Enabling device redirections is not required when using Teams with media optimization. If you are using Teams without media optimization, set the following RDP properties to enable microphone and camera redirection:
audiocapturemode:i:1enables audio capture from the local device and redirects audio applications in the remote session.audiomode:i:0plays audio on the local computer.camerastoredirect:s:*redirects all cameras.
Configure Desktop Sharing In Microsoft Teams - Microsoft ...
To learn more, check out Customize Remote Desktop Protocol properties for a host pool.